About Us
The
Watermill is dedicated to your total satisfaction. If you have any suggestions
or comments please e-mail us at info@aberfeldywatermill.com
The Watermill
Mill Street
Aberffeldy
PH15 2BG
Tel: 01887 822896
VAT GB230839666
Statutory Rights
Please note,
the following Terms and Conditions do not affect your statutory rights as a
consumer, as required by the Which? Web Traders Code of Practice.
Making A Purchase
If your item is not in stock, we will back order for you. You will always be e
mailed with the option to cancel your order if you would rather not wait.
Shipping And Handling
Delivery is
charged at cost unless indicated otherwise. We will contact you with a price
for carriage before charging. If all your items are in stock we will despatch
your order within 3 working days.
Guarantee & Returns
We guarantee
your satisfaction and will replace or refund any item that does not meet your
expectation or is damaged, within 30 days from receipt of goods. We would ask,
however, that should you receive damaged goods you contact us, using details in
our ABOUT US page, within 24 hours of receipt of goods in order that we can
deal with the problem efficiently and effectively with our carrier. We will
completely refund the full price of your order and delivery charge if you are
not satisfied with the goods you received.
Cancellation
You can
cancel your contract at any time up to seven working days after the day of
delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own
expense. This cancellation policy does not affect your legal rights – for
example, if goods are faulty or misdescribed.
Contacting Us
We can be contacted Monday-Saturday 10.00
a.m. - 5.30 p.m on 01887 822896 or by e-mail info@aberfeldywatermill.com
All correspondence will be treated in the strictest confidence. Any complaint
or query will be dealt with promptly as follows:
i. we will
acknowledge correspondence within 5 working days
ii we will aim to resolve all issues within 2 weeks from initial date of
communication.
iii we will keep you fully informed during this process